Privacy Policy

Alexander C Electrical | 655 Glenusk Rd, Blackall QLD 4472 | alexandercelectrical.com.au

1. About this policy

Alexander C Electrical ("we", "us", "our") is an electrical contracting business based in Blackall, Queensland, owned and operated by Alexander Flodine. We respect your privacy and are committed to handling your personal information openly and responsibly.

This policy explains what personal information we collect, how we use and store it, when we may share it, and how you can access or correct it. It applies to our website, alexandercelectrical.com.au (the "Website"), and to our electrical services generally.

Although we may not be legally required to comply with the Privacy Act 1988 (Cth) (for example, if our annual turnover is below the small business threshold), we choose to handle personal information in line with the Australian Privacy Principles (APPs) as a matter of good practice and customer trust.

2. Who we are and how to contact us

Business name: Alexander C Electrical
Owner / Privacy contact: Alexander Flodine
Address: 655 Glenusk Rd, Blackall QLD 4472
Email: service@alexandercelectrical.com.au
Phone: 0495 054 472
ABN: 46 772 823 354
Queensland Electrical Contractor Licence no.: 92749

3. What personal information we collect

The information we collect depends on how you deal with us. It may include:

Contact details: your name, phone number, email address, and postal or site address.
Job and service information: details about the electrical work you request, site access information, property details, photos you send us, quotes, invoices, and records of work completed (including safety and compliance records such as test results and certificates of compliance).
Payment information: billing details and payment records. We do not store full credit card details on our Website; card payments are processed by third-party payment providers.
Communications: emails, text messages, phone call notes, enquiry form submissions, reviews, and feedback you give us.
Employment enquiries: if you apply for work or an apprenticeship, your résumé, qualifications, licences, and referee details.
Website usage data: IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit, collected through cookies and similar technologies (see section 8).

We do not ask for sensitive information (such as health, racial or ethnic origin, or criminal record information) unless it is necessary and relevant, for example, a work-related health or safety matter, and we will only collect it with your consent or where otherwise permitted by law.

4. How we collect personal information

We collect information:

directly from you, by phone, email, text message, in person, or through forms on our Website;
when you request a quote, book a job, or pay an invoice;
from your agent, property manager, builder, or other person acting on your behalf;
automatically, through our Website via cookies and analytics tools; and
from publicly available sources or third parties where it is reasonable and necessary (for example, electricity network or regulatory bodies in connection with a job).

If you provide us with information about another person, you must have their permission to do so.

5. Why we collect and use your information

We use personal information to:

respond to enquiries and provide quotes;
schedule, carry out, and follow up electrical work;
prepare invoices, receive payments, and manage accounts;
meet our legal, licensing, and regulatory obligations (including electrical safety, record-keeping, and tax requirements);
communicate with you about our services, appointments, and safety information;
improve our Website, services, and customer experience;
manage complaints, warranty claims, and disputes;
assess job applications; and
send you updates or promotional messages, only where you have agreed or where permitted by law (see section 9).

We will only use or disclose your information for the purpose we collected it, for a related purpose you would reasonably expect, with your consent, or where required or authorised by law.

6. Who we may share your information with

We do not sell your personal information. We may disclose it, only as necessary, to:

Service providers: accounting and bookkeeping software providers, payment processors, website hosting and IT providers, email and messaging services, and job-management or quoting software;
Suppliers, subcontractors, and other tradespeople engaged on your job;
Regulators and authorities: for example, Electrical Safety Office Queensland, the network distributor (such as Ergon Energy), the Queensland Building and Construction Commission, or other bodies where required for compliance or notification of electrical work;
Professional advisers: accountants, lawyers, and insurers;
Your representatives: such as your property manager, builder, or landlord, where authorised; and
Others where required or authorised by law, or to protect our rights, safety, or property.

We take reasonable steps to ensure that service providers handle your information appropriately and only for the purposes we engage them for.

7. Overseas disclosure

Some of our service providers (such as our cloud-based accounting and email services, and our website hosting provider) may store or process information on servers located outside Australia, including in the United States or other countries. By using our Website and services, you acknowledge this may occur. We take reasonable steps to choose reputable providers with appropriate security practices. We do not otherwise disclose personal information to overseas recipients.

8. Cookies and website analytics

Our Website uses basic cookies, which are small files stored on your device, to make the Website function and to understand in general terms how it is used. Any usage information collected this way is aggregated Website traffic and behaviour data. This information is generally not used to identify you personally.

You can disable cookies in your browser settings, though some parts of the Website may not work as intended. Our Website may also contain links to third-party websites (including social media pages). We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

9. Direct marketing

We may send you information about our services if you have agreed to receive it, or if you are an existing customer and would reasonably expect it. Every marketing message will include a way to opt out, and you can also opt out at any time by contacting us. We comply with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

10. Security and storage

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These include password-protected devices and accounts, secure cloud storage, restricted access to information, and secure disposal of paper records.

We keep personal information only for as long as it is needed for our business or required by law. Electrical safety, tax, and licensing records are generally kept for the minimum periods required by Queensland and Commonwealth legislation. When information is no longer needed, we will securely destroy or de-identify it.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

11. Data breaches

If we become aware of an unauthorised access to, or loss of, personal information that is likely to result in serious harm, we will take prompt action to contain it, assess the risk, and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required or appropriate.

12. Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details in section 2. We may need to verify your identity first. We will respond within a reasonable time, usually within 30 days. We may refuse access in limited circumstances permitted by law, and if so, we will explain why in writing.

You may also ask us to delete your information. We will do so where we are able, but may need to retain certain records to meet our legal obligations.

13. Anonymity

Where practical, you may deal with us anonymously or by pseudonym (for example, when making a general enquiry). However, we usually need your name and contact details to provide a quote or carry out electrical work.

14. Complaints

If you believe we have breached your privacy, please contact us in writing with the details. We will acknowledge your complaint promptly, investigate it, and respond within a reasonable time, usually within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992
Post: GPO Box 5288, Sydney NSW 2001

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, the Website, or the law. The current version will always be available on our Website, with the effective date shown at the top. Please check it periodically.

16. Contact us

For any questions about this policy or how we handle your personal information, please contact:

Alexander Flodine t/a Alexander C Electrical 655 Glenusk Rd, Blackall QLD 4472 Email: service@alexandercelectrical.com.au Phone: 0495 054 472 Website: alexandercelectrical.com.au